Nuchev Practitioner Pty Ltd | ABN 59 095 359 354 Level 9, Suite B, 5 Bowen Crescent, Melbourne VIC 3004 custserv@nuchev.com.au | biopractica.com.au

Version 1.0 | Effective July 2026

Nuchev Practitioner Pty Ltd (ABN 59 095 359 354), which operates the BioPractica brand ("we", "us", "our"), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with us through our website (biopractica.com.au), mobile apps, social media, or any other means. By using our website, you consent to the collection and use of your personal information as described in this policy.

1. What personal information we collect

We may collect the following personal information:

1. Full name
2. Email address
3. Postal and delivery address
4. Contact number
5. Account login credentials
6. Purchase history
7. Device and browser information, IP address, and website usage data collected through cookies and analytics
8. Health or dietary preferences, only when you volunteer them

As we supply Practitioner Only products, we also collect professional information from healthcare practitioners applying for or holding an account, which may include qualifications, professional registration or association membership, and certificate of insurance details, so we can verify eligibility under our Practitioner Partnership and Supply Policy.

Where you order for direct delivery to a patient, we collect the patient delivery details you provide, such as name and address, for the sole purpose of fulfilling that order.

We do not store your full credit or debit card details. Card payments are processed securely by our payment provider.

We do not collect sensitive information unless you voluntarily provide it for a specific purpose.

2. How we collect personal information

We collect information when you:

1. Browse or make a purchase on our website
2. Apply for, create, or update an account
3. Subscribe to our newsletter or marketing
4. Submit a product review or testimonial
5. Contact us by email, form, phone, or live chat
6. Take part in competitions, surveys, or promotions
7. Interact with our advertising on third-party platforms

We may also collect non-identifiable, aggregated data using third-party tools such as Google Analytics or the Meta Pixel.

3. Why we collect personal information

We collect your information to:

1. Verify practitioner eligibility and manage your account
2. Process orders and fulfil deliveries, including direct-to-patient deliveries
3. Provide customer service and respond to enquiries
4. Personalise your website experience
5. Send transactional messages such as order confirmations and shipping updates
6. Send marketing communications, where you have opted in
7. Improve our website, services, and advertising
8. Comply with our legal and regulatory obligations

4. Sharing your information

We may disclose your personal information to:

1. Our logistics and fulfilment partners
2. Technology and marketing service providers, such as Klaviyo, Shopify, and Google
3. Professional advisers, such as legal and accounting
4. Regulatory or law enforcement authorities, as required by law

We do not sell or rent your personal information. Some service providers may be located overseas, including data hosting in the USA or EU, and we take reasonable steps to ensure your data is handled securely and consistently with Australian privacy law.

5. Direct marketing

If you opt in, we may send you marketing by email, SMS, or social media. You can unsubscribe at any time using the unsubscribe link or by contacting us at custserv@nuchev.com.au. We comply with the Spam Act 2003 (Cth) and do not send unsolicited commercial messages.

6. Cookies and website tracking

We use cookies, pixels, and analytics tools to understand site usage, improve functionality and content, and deliver relevant advertising on third-party platforms. You can disable cookies in your browser settings, though this may affect your experience on our website.

7. Storage and security

We store your personal information securely through our third-party platforms, such as Shopify, and take reasonable steps to prevent unauthorised access, modification, or disclosure, and to protect your data in transmission and storage.

No transmission of information over the internet can be guaranteed as completely secure. While we take reasonable measures to protect your information, any transmission is at your own risk.

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

8. Links to other websites

Our website may contain links to other sites. We have no control over those sites and are not responsible for the privacy practices or content of any website you reach through a link from ours. Those sites are not governed by this policy.

9. Access and correction

You have the right to access the personal information we hold about you and to request corrections. Please contact us at custserv@nuchev.com.au and we will respond within a reasonable timeframe.

10. Privacy complaints

If you have concerns about how we have handled your information, please contact us first so we can address them. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business or the law. Any changes will comply with the Privacy Act, and we will publish the updated policy on our website. We encourage you to review this policy regularly.

12. Contact us

For any privacy question, correction, or complaint, please contact:

Email: custserv@nuchev.com.au Website: biopractica.com.au Mail: Nuchev Practitioner Pty Ltd, Level 9, Suite B, 5 Bowen Crescent, Melbourne VIC 3004