Nuchev Practitioner Pty Ltd | ABN 59 095 359 354 Level 9, Suite B, 5 Bowen Crescent, Melbourne VIC 3004 1300 551 077 | practitionersupport@nuchev.com.au

Our shared commitment

Every decision about a Product comes back to one person: the patient in your care. This document exists to protect that care, and to make sure our Products are only ever used the way they were designed to be, inside a genuine practitioner relationship.

Our practitioner assistance team is here to help you deliver the best possible outcome for your patients. Everything below is built to support that, not to get in its way. When you hold an account with us, you are joining a supply model that keeps clinical decisions where they belong: with you.

What you get as a practitioner partner

When you open and maintain an account in good standing, you receive:

1. Direct wholesale supply of the BioPractica and Nuchev Practitioner Only ranges, at practitioner wholesale pricing plus GST.
2. A Practitioner Sales Representative and access to our Practitioner Support team.
3. Priority notification of new Products, reformulations, and clinical updates.

Definitions

Products: all items in the BioPractica and Nuchev Practitioner Only ranges supplied by Nuchev.

Practitioner Only: Products that may only be supplied within a practitioner-led clinical relationship, as set out in this policy.

Account Holder: the qualified Healthcare Practitioner in whose name the account is held. The Account Holder carries responsibility for compliance with this policy across the business. The Business Owner co-signs to bind the business to this policy.

Recorded Breach: a breach of this policy that Nuchev has documented in writing and notified to the Account Holder under clause 10.

1. Who can hold an account and supply Products

Only fully qualified healthcare professionals with appropriate training in ingestible medicine modalities may hold an account and purchase, recommend, or supply the Products.

Recognised healthcare professionals include, but are not limited to: medical practitioners, psychologists, dentists, pharmacists, optometrists, chiropractors, physiotherapists, nurses, podiatrists, osteopaths, herbalists, homoeopathic practitioners, naturopaths, nutritionists, and practitioners of traditional Chinese medicine, consistent with Section 42AA (Appendix 9) of the Therapeutic Goods Act 1989.

The Account Holder is responsible for ensuring compliance with this policy across everyone operating under their account.

2. Eligibility, approval and student access

Access to Practitioner Only Products is granted at Nuchev's discretion. On application, and from time to time afterwards, we may ask you to provide:

1. Relevant qualifications
2. Current professional association membership
3. A current certificate of insurance
4. Any applicable regulatory or TGA-related documentation

Students: healthcare professional students who have commenced a supervised clinical placement or clinic hours as part of their course may be eligible for limited access for educational and clinical training purposes, on proof of enrolment and current placement. Students who have not completed at least 2 years of their course and commenced a placement are not eligible.

We may review, approve, decline, or suspend access where eligibility criteria are not met.

3. How Products may be supplied

Products are supplied within a clinical relationship. As an Account Holder, you agree to:

1. Supply Products only after a clinical conversation, or on sighting a physical or digital prescription from a qualified prescribing practitioner.
2. Refuse supply to walk-in customers where no clinical conversation or prescription has occurred.
3. Maintain appropriate patient records where possible, in line with your professional and association obligations.
4. Never resell, gift, or supply Products to unqualified persons.
5. Never make Products available for patient self-selection. Products must be stored behind the counter or in a non-accessible location, out of public reach, so that supply only ever happens after a clinical conversation. Self-selection defeats the purpose of practitioner-led supply and is treated as a breach of this policy.

Products are supplied as part of practitioner-led care and are not retail items.

4. Selling online

You may sell Products online only where a system is in place to confirm that a clinical consultation has occurred, that supply is made under your documented clinical oversight, or that a prescription has been sighted.

If you sell online, use one of these approved methods to stay compliant:

1. A login-gated dispensary that verifies a practitioner relationship before purchase, or
2. The BioPractica wholesale website (biopractica.com.au), where approved Practitioners may place orders for direct delivery to their patients via the platform, or
3. Manual order fulfilment following a documented consultation.

Where you order through the BioPractica wholesale website for direct delivery to a patient, the clinical conversation and your clinical oversight must still occur before the order is placed. The platform is a fulfilment channel, not a substitute for practitioner-led supply.

The Account Holder controls and is responsible for every online sale of the Products. Any public online reference to a Product must carry this statement:

"This is a Practitioner Only product that can only be purchased following a discussion with a qualified healthcare practitioner."

5. Advertising and public-facing pages

All advertising must comply with Australian legislation and the Therapeutic Goods Advertising Code.

On public-facing pages you may display only:

1. Approved brand logos
2. Approved product images
3. Recommended retail pricing (RRP)

All technical and clinical information must sit behind a practitioner login or be restricted to verified healthcare professionals.

Please note: content behind a login is still governed by the Advertising Code. The login restricts who sees it; it does not permit claims that would otherwise be prohibited, including references to serious diseases. If you are unsure whether a claim is permitted, ask us before you publish it.

6. Use of our brand

While your account is active and in good standing, Nuchev grants you a limited, non-exclusive, non-transferable, revocable licence to use our approved logos, approved product images, and RRP on your public-facing pages, strictly in line with clause 5.

All Product imagery, descriptions, and materials remain the property of Nuchev. We may request updates, corrections, or removal at any time. This licence ends automatically if your account is suspended or closed, and you agree to remove our brand assets promptly on request.

7. Patient and public enquiries

Technical Product and Ingredient information is provided only to qualified healthcare professionals. We may answer general allergen or free-from enquiries from the public. Clinical or technical questions about Practitioner Only Products are referred back to the treating practitioner, who knows the patient's case. Patients are to be advised by their practitioner on what to do in the event of an adverse reaction.

8. Privacy

You are responsible for handling patient information in line with your own obligations under the Privacy Act 1988 and the Australian Privacy Principles. Nuchev handles the account and contact information you provide in line with our Privacy Policy at biopractica.com.au/pages/privacy-policy.

9. Trading terms

Pricing, minimum order, payment terms, freight, and returns are provided to you at account setup and are available on request. Those terms form part of your agreement with us. You can also view our terms and conditions at biopractica.com.au/pages/terms-conditions.

10. If something goes wrong

We would always rather work a problem out with you than escalate it. Where a breach occurs, we follow a clear, graduated process:

1. First Recorded Breach: we notify you in writing, explain the issue, and give you [insert period, e.g. 14 days] to put it right.
2. Second Recorded Breach: we notify you in writing and may suspend supply until the issue is resolved.
3. Third Recorded Breach within any 12-month period: we may suspend or close the account and withdraw access to all Practitioner Only Products.

We may suspend supply immediately, ahead of this process, only where a breach poses a genuine risk to patient safety or a serious legal or regulatory risk.

If you become aware of a possible breach, by anyone, please tell us on 1300 551 077 so we can address it promptly.

11. Term, changes and governing law

This agreement starts when Nuchev approves your account and continues until closed by either party. We may update this policy from time to time. We will notify you of material changes in writing, and your continued ordering after that notice means you accept the updated policy.

This agreement is governed by the laws of Victoria, Australia.

12. Support and contact

Nuchev Practitioner support: 1300 551 077 or practitionersupport@nuchev.com.au

Our practitioner assistance team is here to help you deliver the best possible care to your patients.