Have a question?
Frequently Asked Questions
Please see below for answers to common questions from customers
About BioPractica
What is BioPractica?
BioPractica is a practitioner-only Australian complementary medicine brand. We design clinical formulations that support the body's natural intelligence, available through qualified practitioners across Australia and New Zealand.
What does BioPractica stand for?
We work with the body, not against it. We use real science to support what the body already knows how to do. We measure success in outcomes that hold, not symptoms that fade.
Who can prescribe BioPractica?
Qualified practitioners including naturopaths, herbalists, nutritionists, clinical dietitians, integrative GPs, functional medicine practitioners, and allied health professionals working in integrative care.
Buying and accounts
Can I buy BioPractica products direct?
BioPractica is a practitioner-only brand. You will need a practitioner to prescribe and supply our formulations. Use our Find a Practitioner page to connect with one.
How do I become a BioPractica practitioner account?
Apply through our Practitioner Signup page. Approval is usually within two business days.
Is there a minimum order?
There is no minimal order value. Standard shipping is $15. Express shipping is available at $25.
Products and safety
Are BioPractica products listed with the TGA?
Where appropriate, our products are listed or registered medicines with the Therapeutic Goods Administration. Practitioners can access regulatory documentation through the practitioner portal.
Are BioPractica products tested for quality?
Every batch is tested for active content, microbial safety, heavy metals and stability. We manufacture to cGMP standards in TGA-licensed Australian facilities.
Can I take BioPractica products with prescription medication?
Always speak with your practitioner before combining any complementary medicine with prescription medication. Some formulations work safely alongside common medications. Others are best timed differently or substituted.
Are products vegan or gluten free?
Specific dietary information is on each product. Look for the suitability badges on the Product Detail Page or in your practitioner portal.
Shipping & Returns
How much is shipping?
We offer free shipping on all Australian orders over $150, and a flat rate of $15 for all other orders. Express shipping is available at $25 for shipping.
How fast is shipping?
We aim to despatch Most metropolitan Australian orders arrive within one to three business days when placed before our daily 2pm dispatch cutoff for next day delivery dispatch.
What is your return policy?
We accept returns for genuine quality issues only within 14 days of the purchase date. We do not accept change of mind returns or swaps. See our Shipping and Returns page for the full process.
Account and portal
How do I reset my password?
Use the Forgot password link on the login page. We will email you a secure reset link valid for sixty minutes.
Where can I find the Frameworks library?
Once logged into your practitioner account, the Frameworks library is on your dashboard.
How do I update my practice details?
Sign in to your account, open the Account page, and update your practice details from there. Changes take effect immediately.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
BioPractica Health Lab
Is the Health Lab free?
Yes. The BioPractica Health Lab is free to all approved practitioner accounts. Seminars or specialised content are available at a charge and details are found on the BioPractica Health Lab website.
Is the Health Lab education CPD accredited?
Where accreditation is in place, accreditation details and the relevant association are listed on each module. We are continuing to expand accreditation across our education library.
Contact
Still have questions? We're happy to help! Please email us at customer.support@nuchev.com.au and we will get back to you.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.
Clinically Enhanced
•
Practitioner Formulated
•