Muhdohub DNA and Epigenetic Testing: Practitioner Terms and Conditions

Version 1.0 · Effective 19 October 2026 · Nuchev Practitioner Pty Ltd, trading as BioPractica

The testing partnership offer summary:

1. Free until 28 February 2027. A clinic that signs up on or before that date pays no setup fee and no monthly portal fee until then.
2. After that, the ongoing cost is a monthly portal fee of $90 plus GST (1 to 4 practitioners) or $117.27 plus GST (5 or more practitioners). The setup fee is $681.82 plus GST for clinics that sign up after 28 February 2027.
3. Kits are bought at wholesale prices that fall with volume: DNA + Epigenetic Testing from $636.36 to $681.82 plus GST per kit, Epigenetic Follow Up Testing from $435 to $445 plus GST per kit.
4. Cancel any time. The portal stays live until the next renewal date, then it closes. After that, portal data is no longer accessible, so download your reports first.
5. Pause and reset - we offer a 6 month pause and reset offer. If a clinic restarts after a pause, a $360 plus GST pause reset fee applies. Otherwise the clinic portal is closed and all patient and client data is not accessible.
6. This is a wellness tool for practitioners. It does not diagnose. The practitioner is responsible for client consent and every clinical decision.

All prices are shown excluding GST. GST at 10% is added to every price. The full terms follow.

1. About these terms

1.1 These terms apply when a clinic signs up to the BioPractica Muhdohub DNA and epigenetic testing service. They form an agreement between the clinic and Nuchev Practitioner Pty Ltd ABN 59 095 359 354, trading as BioPractica ("BioPractica", "we", "us").

1.2 The testing is provided with Muhdohub Australasia ("Muhdohub"), the laboratory and platform provider.

1.3 The clinic agrees to these terms when it ticks the acceptance box at signup, pays the setup fee or places a first order. The person who signs up confirms they are authorised to bind the clinic.

1.4 In these terms:

• "clinic" means the practice that signs up.
• "practitioner" means a qualified healthcare practitioner who uses the portal under the clinic's account.
• "client" means a person who receives testing through a practitioner.
• "portal" means the secure online platform where practitioners register clients, order kits and receive reports.
• "kit" means a saliva test collection kit.
• "renewal date" means the date each month on which the monthly portal fee is due. For a clinic on the launch offer in clause 5.1A, the first renewal date is 1 March 2027.

2. Who can sign up

2.1 The service is for qualified healthcare practitioners and their clinics only. BioPractica may ask for proof of qualifications or registration before approving a clinic, and may decline a signup.

2.2 The service is a health and wellness tool. It gives health and wellness insight to support personalised nutrition and lifestyle guidance. It does not diagnose, treat or predict disease, and it is not a medical device.

3. Fees at a glance

3.1 A clinic pays a one time setup fee, a monthly portal fee, and the price of each kit it orders. All prices in these terms are shown excluding GST. GST at 10% is added to every price.

A. Clinic setup fee. $681.82 excluding GST

Free if the clinic signs up on or before 28 February 2027. Otherwise once, at signup

B. Monthly portal fee, 1 to 4 practitioners. $90 per month excluding GST. 

Free until 28 February 2027. Then monthly, automatically, to the clinic's credit card

C. Monthly portal fee, 5 or more practitioners. $117.27 per month excluding GST.

Free until 28 February 2027. Then monthly, automatically, to the clinic's credit card

D. Pause reset fee (after a pause or cancellation). $318.18 excluding GST.

Once, when the clinic restarts

E. If the clinic cancels or pauses. No cancellation fee

The portal stays live until the next renewal date, then it closes. Portal data is then no longer accessible, so download reports first

F. Test kits

See clause 7

When the clinic places an order

4. Clinic setup fee

4.1 The clinic setup fee is $681.82 plus GST. It is a one time payment. The setup fee is waived for a clinic that signs up on or before 28 February 2027 (see clause 5.1A).

4.2 The fee covers setting up the clinic and practitioner portal, including security.

4.3 Unless the setup fee is waived under clause 5.1A, the clinic pays the setup fee before portal access is switched on. The fee does not include any kits.

4.4 The setup fee is not refundable once the portal has been set up. It is not charged again unless the clinic's account is closed and it later signs up as a new clinic.

5. Monthly portal fee

5.1 The monthly portal fee is $90 plus GST for a clinic with 1 to 4 practitioners, and $117.27 plus GST for a clinic with 5 or more practitioners. The tier depends on how many practitioners have active portal access on the billing date. If the number changes, the new tier applies from the next billing date.

5.1A Launch offer. A clinic that signs up on or before 28 February 2027 pays no setup fee and no monthly portal fee until 28 February 2027. The monthly portal fee then starts on 1 March 2027 and is charged every month at the rate in clause 5.1. A clinic that signs up after 28 February 2027 pays the setup fee, and the monthly portal fee from signup. If a clinic cancels or pauses during the free period and later restarts, the pause reset fee in clause 6.4 applies.

5.2 The fee covers:

• updates to the portal;
• new SNPs and markers added to the tests and shown in reports;
• security of the clinic's portal; and
• maintaining the clinic's client data points.

5.3 The fee is charged monthly to the credit card the clinic gives us at signup. The clinic authorises us to charge that card automatically each month until the clinic cancels under clause 6. The monthly fee is charged in advance on the day the clinic signs up, and then on the same day each month. We will email a tax invoice or receipt for each payment. During the launch offer in clause 5.1A, the card is not charged before 1 March 2027. The first charge is on 1 March 2027, and the fee is then charged on the first day of each month.

5.4 The fee is charged for every month the portal is active, including months when the clinic orders no kits.

5.5 The clinic must keep its credit card details current. If a payment fails, we may try the card again. If the payment is still not made within 14 days, we may suspend portal access until the clinic pays what it owes for up to 30 days from repayment. If payment is not completed, the clinic will lose access to the portal and its patient data.

6. Cancelling or Pausing the portal access.

6.1 Cancellation: The clinic can cancel the monthly portal fee at any time by using the account settings in the portal or emailing BioPractica at the address in clause 16. The portal stays live until the next renewal date. The cancellation takes effect on that date and the monthly fee is not charged again after it. We do not refund any part of a month already paid. The clinic may cancel during the launch offer in clause 5.1A.

6.2 When the cancellation takes effect on the renewal date, portal access is switched off. This includes access to client records, reports and data points held in the portal. Data held in the portal will not be accessible to the clinic after that. There is no extra period to download reports, so the clinic should download anything it needs before the renewal date. The portal stays live until the renewal date, so the clinic should use that time to download and save every report it needs. The clinic is responsible for keeping its own clinical records.  

6.3 Pause & Reset: BioPractica also offers a Pause and Reset option with a one-time pause of monthly fees for up to 6 months. To use the pause and reset option, the clinic needs to email BioPractica at info@biopractica.com.au. The portal stays live until the next renewal date. The pause then takes effect on that date and the monthly fee is not charged again until 6 months later or earlier when the clinic would like to reset. We do not refund any part of a month already paid. 

6.4 If the clinic restarts within the 6 month pause period, a pause reset fee of $360 plus GST applies. The monthly portal fee then starts again. Clinic client data held before the pause can be restored up to the period of 6 months. After this time period the clinic patient / client data will not accessible and will be removed from the clinic portal.

6.5 Kits the clinic has already bought stay valid until their expiry date (see clause 7.5). They cannot be registered to a client, and results cannot be returned, while portal access is switched off. They can be used again once the clinic restarts within the 6 month pause and reset period.

7. Test kits

7.1 There are two products, each supplied as a kit: DNA + Epigenetic Testing and Epigenetic Follow Up Testing. Epigenetic Follow Up Testing is for a client who has already completed DNA + Epigenetic Testing through the portal.

7.2 Wholesale prices are per kit, excluding GST.

7.3 The price tier is set by the number of kits of the same product in a single order, and the highest tier the order reaches applies to every kit of that product in the order. Kits of different products are not added together. For example, an order of 3 DNA + Epigenetic Testing kits and 2 Epigenetic Follow Up Testing kits is priced at the 3 kit tier for DNA + Epigenetic Testing and the 1 kit tier for Epigenetic Follow Up Testing.

7.4 Muhdohub's guidance is to follow up three to twelve months after DNA + Epigenetic Testing, depending on the programme and the intervention. The practitioner decides the timing for each client.

7.5 Kits have a shelf life of more than three years. The expiry date is shown on each kit. The clinic must not use a kit after its expiry date.

7.6 These are wholesale prices for clinics. They are not the price a client pays. The clinic decides what to charge its own clients. Muhdohub and BioPractica provide RRP prices for each type of testing kit.

8. Ordering, payment and delivery

8.1 The clinic orders kits through the www.biopractica.com.au website or by emailing BioPractica at info@biopractica.com.au. An order is accepted when we confirm it.

8.2 The clinic pays for kits at the time of order by credit card, which is the only way to pay for kits. We will email a tax invoice on payment.

8.3 We deliver kits to the clinic address on the order via Express Shipping. Delivery and freight follow the BioPractica shipping policy at https://biopractica.com.au/pages/shipping-and-returns. Delivery is in Australia only. Orders are usually delivered in 1 to 3 business days in metropolitan areas and 2 to 5 business days in regional areas, and orders over $150 receive free express shipping.

8.4 The clinic must check each delivery and tell us within 5 business days if kits are damaged, missing or not what was ordered. The clinic only has to contact us within that time. It cannot return the kits to us after that time due to change of mind.

9. Returns and refunds

9.1 Kits are not refundable once dispatched, except as set out in this clause.

9.2 We will replace or refund a kit that is faulty, damaged on arrival or not what was ordered, if the clinic tells us within the time in clause 8.4.

9.3 The clinic is responsible for making sure each client collects their sample as the kit instructions require. This includes giving enough saliva to reach the level marked on the vial. We recommend the client does not eat or drink for 1 to 2 hours before collecting the sample. We do not supply a replacement kit or a refund if a sample cannot be processed because it was not collected as the instructions require. The clinic can buy another kit at the price in clause 7.2. This clause does not limit clause 9.2 or clause 15.2.

9.4 Used kits and samples cannot be returned.

9.5 The setup fee and part months of the monthly portal fee are not refundable (see clauses 4.4 and 6.1 and 6.3).

9.6 Nothing in these terms limits any right the clinic has under the Australian Consumer Law that cannot be excluded.

10. Price changes

10.1 We may change any fee or kit price by giving the clinic at least 30 days' written notice by email.

10.2 A new kit price applies to orders placed after the change takes effect. A new monthly portal fee applies from the first billing date after the change takes effect.

10.3 If the clinic does not accept a change to the monthly portal fee, it can cancel under clause 6 before the change takes effect.

11. Results and turnaround

11.1 Reports are returned through the portal against the same code that was on the client's kit.

11.2 Results are usually available within three to five weeks of the laboratory receiving the sample. This is an estimate, not a guarantee.  Samples are processed in the Australian testing laboratory, that opens in November 2026. Samples are collected and held until the laboratory receives 96 samples and is then ready to process them. This is an estimate, not a guarantee.

11.3 If a sample cannot be processed, we will tell the clinic through the portal.

11.4 Reports give health and wellness insight. The practitioner decides how to use them (see clause 13).

12. Client consent, privacy and data

12.1 Before collecting a sample, the clinic must get each client's informed consent. The client must be told what the test is, what data it produces, how the data is used, that the sample is destroyed after testing, that de identified data may be used for research, and that they can ask for their data to be removed.

12.2 Each kit carries a code only. No client name goes on the tube. The practitioner links the client to the kit code inside the portal. The client's name is known to the practitioner only. Muhdohub's laboratory staff see a code, never a person. Only the practitioner can link a name back to a result, and only inside the portal.

12.3 Samples are destroyed after testing.

12.4 Individual client data is not sold. Research use is limited to combined data that cannot identify anyone.

12.5 A client can ask for their data to be removed. The clinic must pass the request to BioPractica promptly via email to info@biopractica.com.au, and we will action it.

12.6 Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Health information is sensitive information. The clinic is responsible for its own client consents, privacy notices and clinical records. We will tell the clinic if we become aware of an eligible data breach affecting its clients' data.

12.7 If the clinic cancels or pauses, portal data is no longer accessible to the clinic (see clause 6.2 and 6.4). We will keep the data for 90 days after the cancellation or the pause period of 6 months expires, and then de-identify it. 

12.8 All samples are processed in the Australian testing laboratory, with local data residency. The laboratory opens in November 2026. Samples are collected and held until the laboratory receives 96 samples and is then ready to process them.  Results are usually available within three to five weeks of the laboratory receiving the sample. This is an estimate, not a guarantee.

12.9 Each practitioner must use their own login and keep it secure. Logins must not be shared. The clinic must tell us promptly if it suspects someone has accessed the portal without permission.

13. Practitioner responsibilities and permitted use

13.1 Practitioners must use the portal and reports within their scope of practice and professional registration.

13.2 Practitioners must present results as health and wellness insights. They should use words such as predisposition, tendency and likelihood. They must not describe results as a diagnosis, a prediction of disease, medical advice or a treatment.

13.3 The clinic must follow the Therapeutic Goods Advertising Code, the Australian Consumer Law and any advertising rules that apply to its profession, including the AHPRA rules on testimonials. In particular, the clinic must not:

• claim that the test diagnoses, prevents, treats or cures any disease or condition;
• name diseases or conditions when advertising the test; or
• use superlatives such as "first", "only" or "gold standard" about the test, BioPractica or Muhdohub.

13.4 The clinic must give accurate information at signup and keep it up to date.

13.5 The clinic must not resell kits to anyone other than its own clients, try to identify or reverse engineer the laboratory methods, or allow anyone who is not a registered practitioner to use the portal.

14. Intellectual property and branding

14.1 The portal, the reports and the testing methods belong to Muhdohub or its licensors. BioPractica and Muhdohub keep their own brands and materials.

14.2 While the clinic's account is active, we give the clinic a non exclusive, non transferable licence to use the portal and reports for its own practice and its own clients.

14.3 The clinic may use BioPractica and Muhdohub names, logos and marketing materials only as we supply them. It must not change them or suggest that BioPractica or Muhdohub endorses the clinic's own services.

15. Health and wellness disclaimer and limits on liability

15.1 The service is a health and wellness tool. It is not a medical device and it does not diagnose, treat or predict disease. The practitioner is responsible for every clinical and professional decision made using a report.

15.2 Some consumer guarantees under the Australian Consumer Law cannot be excluded. Nothing in these terms excludes them.

15.3 To the extent the law allows, our liability for a breach of these terms is limited to resupplying the kits or services, or refunding the price paid for them. We are not liable for indirect or consequential loss, including lost profit or lost business. Our total liability to the clinic for any claim is limited to the price the clinic paid for the kits, or the monthly portal fee, that the claim relates to.

15.4 We aim to keep the portal available, but we do not promise it will be free of interruptions. We may carry out maintenance and will try to give notice of planned downtime.

16. Suspension, ending the agreement and general terms

16.1 We may suspend or end a clinic's access if the clinic does not pay what it owes, breaks these terms or the law, or misuses the portal or the reports. We will give notice where it is reasonable to do so.

16.2 The clinic can end the agreement at any time by cancelling under clause 6. The agreement then ends on the renewal date. Clauses 6.2, 9, 12, 13, 14, 15 and this clause 16 continue after the agreement ends, along with any amount already owing.

16.3 We may change these terms by giving the clinic at least 30 days' written notice by email. Using the portal or ordering kits after the change takes effect means the clinic accepts the new terms.

16.4 Notices must be in writing and sent by email. Notices to the clinic go to the email address on its account. Notices to BioPractica go to info@biopractica.com.au.

16.5 These terms are governed by the law of Victoria. The parties submit to the non exclusive jurisdiction of the courts of Victoria.

16.6 These terms are the whole agreement about the service. If a part is unenforceable, the rest continues. The clinic must not transfer its rights under these terms without our written consent.

16.7 Contact: BioPractica, Nuchev Practitioner Pty Ltd, ABN 59 095 359 354, Level 9, Suite B, 5 Bowen Crescent, Melbourne VIC 3004, phone 1300 551 077, email info@biopractica.com.au.