Shipping and Returns Policy

Nuchev Practitioner Pty Ltd | ABN 59 095 359 354 Level 9, Suite B, 5 Bowen Crescent, Melbourne VIC 3004 1300 551 077 | custserv@nuchev.com.au

Version 1.0 | July 2026

Shipping

We ship within Australia to qualified practitioner accounts. Orders can be delivered to your practice, or direct to a patient address through the platform, as you choose at checkout.

Dispatch time. Orders placed before 2pm AEST on a business day are dispatched the next day from our Australian warehouse. Orders placed after 2pm, or on weekends and public holidays, are dispatched within 48 hours.

Delivery time.

1. Australian metropolitan addresses: one to three business days.

2. Australian regional addresses: two to five business days.

Delivery times are estimates and can vary with location and carrier conditions.

Shipping rates.

1. Free shipping on orders over $150.

2. Standard shipping is $15 for orders under $150.

3. Express shipping is available at $25.

All rates include GST.

Tracking. Every order includes a tracking number, sent to your account email when the order ships.

Temperature-sensitive products. Some products, including probiotics, are temperature sensitive. We pack these with appropriate insulation, but we use standard carriers and cannot guarantee the temperature of goods in transit. Please avoid ordering these products in periods of extreme heat or late in the week where a weekend delay is likely. These goods are shipped at your own risk, as set out in our Terms and Conditions.

Delivery and Authority to Leave

Risk in the goods passes to you on delivery. Please keep any delivery instructions short and clear, as detailed special instructions are difficult for carriers to follow.

If no one is available at the delivery address, the carrier will either leave a card with collection instructions or attempt redelivery, depending on the service. If a parcel cannot be delivered and is returned to us, we will try to contact you, and where we cannot reach you after two attempts the order will be returned to stock.

If you provide an Authority to Leave, you accept full responsibility and risk for the parcel once it has been left at the nominated delivery address.

Cancellations

You may cancel an order at no charge at any time before it has been dispatched from our warehouse. Once an order has been dispatched, our returns policy above applies.

Contact

For any shipping or returns question, please contact us:

Email: custserv@nuchev.com.au Phone: 1300 551 077 Website: biopractica.com.au